For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Network Deployment and Operation Support Engineer. The Network Deployment and Operation Support Engineer is responsible for ensuring the smooth operation and deployment of network systems. This includes monitoring network performance, troubleshooting issues, and implementing solutions to optimize network efficiency.
Key Responsibilities
- Successfully manages customer relationships
- Deploy network solutions and integrate them with existing infrastructure
- Monitor and maintain network systems to ensure high availability and performance.
- Collaborate with cross-functional teams to support network operations and resolve technical issues.
- Document network configurations and changes for future reference.
- Supports delivery of service program to major Cisco customers .
- Conforms to service delivery of Advanced Services standards.
- Questions ways of working and suggests improvements.
- Provides remote and onsite deployment support.
- Performs analysis and diagnosis of complex networking problems.
- May collaborate proactively with other NCE’s/Cisco Project team members to ensure optimal use of resources to meet customer needs.
Proactive Service & Support
- Assists customer with deployment of network configuration and change implementation.
- Reviews Implementation/ Change Management Plans.
- Plans and executes complex Network Upgrade and Network Migration activity.
Reactive Service & Support
- Troubleshoots and resolves complex customer network problems across a broad range of technologies.
- Assures that major customer network problems across a broad range of technologies are properly and quickly resolved.
- Acts as a focal point for all network problem resolution
- Act as a guide to customer in complex incident and problem management.
Required Skills
- Superior level knowledge in of the following and strong knowledge in all other areas of: MPLS/IP transport domain, LAN Switching, IP Routing protocols, Automation & Service Orchestration.
- Superior level internetworking troubleshooting in a medium / large-scale network environment.
- Knowledge of network management, network availability
- Good /Superior Consulting and communication skills
- Knowledge of Cisco technologies and relevant Third-party products:
- Cisco 8000 platform
- Cisco NCS5700 platform
- Cisco NCS5x0 platform
- Cisco Nexus (nice to have)
- Automation – Network Service Orchestrator (nice to have)
- VMWare and other virtualization technologies (nice to have)
- Good understanding of IP network elements & protocols
- Good understanding of SP architectures and services
- Good understanding of Service Operation processes especially in Incident and Problem management
Preferred Skills
- Professional Level CCNP
Experience
- Typically requires BS, CS or equivalent plus 3-5 years Cisco Network implementation, Network support, hands on installation in the LAN /DC network deployment.
- 4-6 yrs. of experience in Network Operations
- (preferred) experience in Network Operations with service provider
Type and Size of Projects
- Leads and works on projects that are medium to large in scope with moderate complexity, which involves solutions integration.
- Independently develops plans, coordinates, and executes tasks.
Accountability
- Ensures commitments and deliverables are met. Recommends and initiates projects to benefit customer and Customer Experience objectives.
Interface & Communication
- Interfaces and works closely with others in a team environment to achieve common goals.
- Provides technical guidance to customers, TAC, & Advanced Services. Works with Cisco Consultants to resolve customer problems.
- Ability to make internal & external presentations.
Problem Solving
- Solves moderate to highly complex, cross-functional issues.
- Excellent analytical skills for solving technical issues.
Core competencies
- Very good understanding of technology.
- True Customer focus
- Ability to work within a fast-moving environment such as Cisco’s.
- Eager to learn and flexibility.
- Excellent written and verbal communication skills.
- Ability to work successfully as a team member in a cross-functional matrix environment.
- Strong understanding of business impact of technology.
- Continuous improvement
Take your career to the next level with exciting projects, expert teams, and cutting-edge technologies. Apply now!
Location: Rome, Italy | Hybrid
