For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Project Manager.
Project Specific
The CNS Manager is an administrative profile similar to High Touch Operations Manager but with basic technical skills (e.g., networking at the CCNA level) and strong soft skills for managing customers and maintaining relationships with CISCO global organizations like TAC and BUs. The role involves tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information. Additionally, the CNS Manager coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability. They act as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution
Role Specific Responsibilities
- Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
- Ensure scope and Change Management are in place for the project duration
- Ensure key stakeholder status reporting
- Risk, issue, communications management
Scope
- Typically leads up to five (5) medium-sized customer projects
Complexity
- Moderate risk profile
- Medium volume of dependencies
- New or existing technology projects
Expertise
- College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization
- Language Requirements: Italian and English
Take your career to the next level with exciting projects, expert teams, and cutting-edge technologies. Apply now!
Location: Italy | Remote
