
For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Customer Project Manager
- Manage projects to deliver customer business outcomes for transactional and subscription projects
- Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
- Perform overall project-level planning and lead execution
- Provide vision, strategy and business objective alignment to lead end-to-end project implementation
- Responsible for project metric tracking, and managing project financials and profitability
- Identify opportunities for additional business and provide input to presales and renewal evaluation
- Identify risk, issues and develop risk response strategy
- Lead the execution of contract Change Management process
- Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
- Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community
Role Specific Responsibilities
- Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
- Ensure scope and Change Management are in place for the project duration
- Ensure key stakeholder status reporting
- Risk, issue, communications management
- Mentor junior Project Management team members
Scope
- Typically focused on 2-4 medium to large customer projects
Complexity
- Moderate to high-risk profile
- Medium volume of dependencies
- Multi-technology projects
- Regional project delivery experience
Expertise
- College/University degree or equivalent plus 6+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization
Project Specific
Delivery
- Manage projects to deliver customer business outcomes for transactional and subscription projects
- Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
- Perform overall project-level planning and lead execution
- Provide vision, strategy and business objective alignment to lead end-to-end project implementation
- Responsible for project metric tracking, and managing project financials and profitability
- Identify opportunities for additional business and provide input to presales and renewal evaluation
- Identify risk, issues and develop risk response strategy
- Lead the execution of contract
- Change Management process
- Manage Partner delivery and commercials when 3rdparty technical delivery resources are engaged on program
Presales
- Discuss strategy and outcomes with Customer
- Supports presale activities and translate business requirements into solution design
Support
- Supports Asset Management activities and control of assets
- Troubleshooting and follow-up of support cases with TAC and BU Make sure both Cisco internal organizations and Customer are focused on case resolution
- Drive escalations
Skills: Strong PM skills, Case Management, Asset Management. Strong communication and reporting skills.
Language Requirements: French and English
We are looking forward to your applications!
Location: Paris, France | Hybrid