Customer Project Manager

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Customer Project Manager

  • Manage projects to deliver customer business outcomes for transactional and subscription projects
  • Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
  • Perform overall project-level planning and lead execution
  • Provide vision, strategy and business objective alignment to lead end-to-end project implementation
  • Responsible for project metric tracking, and managing project financials and profitability
  • Identify opportunities for additional business and provide input to presales and renewal evaluation
  • Identify risk, issues and develop risk response strategy
  • Lead the execution of contract Change Management process
  • Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
  • Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities

  • Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
  • Ensure scope and Change Management are in place for the project duration
  • Ensure key stakeholder status reporting
  • Risk, issue, communications management
  • Mentor junior Project Management team members

Scope

  • Typically focused on 2-4 medium to large customer projects

Complexity

  • Moderate to high-risk profile
  • Medium volume of dependencies
  • Multi-technology projects
  • Regional project delivery experience

Expertise

  • College/University degree or equivalent plus 6+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization

Project Specific

Delivery

  • Manage projects to deliver customer business outcomes for transactional and subscription projects
  • Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
  • Perform overall project-level planning and lead execution
  • Provide vision, strategy and business objective alignment to lead end-to-end project implementation
  • Responsible for project metric tracking, and managing project financials and profitability
  • Identify opportunities for additional business and provide input to presales and renewal evaluation
  • Identify risk, issues and develop risk response strategy
  • Lead the execution of contract
  • Change Management process
  • Manage Partner delivery and commercials when 3rdparty technical delivery resources are engaged on program

Presales

  • Discuss strategy and outcomes with Customer
  • Supports presale activities and translate business requirements into solution design

Support

  • Supports Asset Management activities and control of assets
  • Troubleshooting and follow-up of support cases with TAC and BU Make sure both Cisco internal organizations and Customer are focused on case resolution
  • Drive escalations

Skills: Strong PM skills, Case Management, Asset Management. Strong communication and reporting skills.

Language Requirements: French and English

We are looking forward to your applications!

Location: Paris, France | Hybrid

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