For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Consulting Engineer/High Touch Engineer.
Project Specific
The CNS Engineer is a profile similar to High Touch Engineer but with more advanced technical skills (e.g., networking at the CCNP level). He should be able to perform first-level troubleshooting before engaging TAC/BU and must ensure proper data anonymization for strategic customers while facilitating resolution with CISCO global organizations.
Role Specific Responsibilities
- Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Scope
- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers regularly
- Provides input to Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities
Complexity
- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution
Expertise
- Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
Language Requirements: Italian and English
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Location: Milan, Italy | Hybrid
