For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Delivery Engineering Technical Leader.
What You’ll Do
- Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
- Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
- Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of the company’s services and solutions to customers.
- Drives customer technology transitions, influencing solution architectures and services
- Builds customer simulations to resolve/validate complex problems and compatibility issues
- Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
- Mentors and develops others
Role Specific Responsibilities
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
- Actively mentors and develops others
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
- Owner and keeper of our culture
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Support Services
- Actively works with Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.
- Drives and facilitates NPI/TOI delivery for product and feature updates
Professional Services
- Based on project requirements, consults and works with customers and the company’s stakeholders to plan, design, install, configure, integrate and/or optimize the company’s suite of products, services to accelerate business outcomes
- Supports presale activities and translate business requirements into solution design
Scope
- Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.
Complexity
- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Expertise
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
Project Specific
Skills and Competencies
- Superior level knowledge in (1) of the following and strong knowledge in all other areas of: Security, Data Center, IP internetworking, LAN Switching, ATM & Voice technologies, IP Telephony, SAN, CDN, Optical, Wireless, IPCC. WAN protocols (Frame Relay, ISDN). IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
- Superior level internet-working troubleshooting in a medium / large-scale network environment.
- Network design skills
- Demonstrated ability to self-manage
- Strong commitment to quality and customer satisfaction
- Excellent oral and written communication skills
Language: English and Polish
Certification: security clearance-mandatory, nice to have CCNP certified
Take your career to the next level with exciting projects, expert teams, and cutting-edge technologies. Apply now!
Location: Warsaw, Poland| Hybrid
