Flint is a provider of professional services including Specialist Consultancy, Managed Services Specialist Resourcing to the telecommunications and IT sectors.For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a consulting engineer.
Responsibilities:
- Helps customer to plan, design, and implement Cisco products, services and solutions
- Drives technology design, implementation, execution and/or optimization for customer projects/accounts
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems and service assurance
- Supports presale activities and translate business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute therole and support Professional Services’ strategies and goals
Role Specific Tasks:
- Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes responsibility of task/project implementation for assigned customer engagements
- Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
- Creates and reviews project deliverables g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as an initial focal point for problem resolution for assigned customer Assures proper and quick resolution of major customer problems across an appropriate range of technologies.
Scope:
- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers and customers
- Provides input to Sales team on technology solutions for customers
Complexity:
- Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward
Requisitions:
- BSc Computer Science or equivalent plus 3-6 years of relevant work experience
Location: Rome, Italy, hybrid work model
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