We have a great job opportunity in Perth with our client, a world wide telecommunications provider.
- Location: Perth (hybrid)
- Contract Type: B2B (freelance)
- Job Title: Customer Delivery Engineering Technical Leader
- Project Duration: Until 14.04.2025, with possible extension
- Start date: 15.04.2024
Customer Delivery Engineering Technical Leader
- Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure and/or diagnose our client’s suite of products, services and solutions to accelerate customer outcomes.
- Assists customers with integration and implementation of tools, systems and service assurance. Supports presale activities and translate business requirements into solution design.
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues. Creates and delivers customer collateral, portals, documentation and knowledge transfer.
- Aligns technical deliverables to customer business outcomes.
- Drives customer technology transitions, influencing solution architectures and services.
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals.
Role Specific Responsibilities
- Works extensively with customers along with appropriate internal and external resources (e.g., account teams, partners) on the strategy/deployment/optimization of our clients’ services and solutions.
- Takes a Technical Leadership role in execution of delivery projects.
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing).
- Creates, reviews and approves project deliverables e.g., Design recommendations, High Level Design, Low Level Design, Implementation, Plans, Migrations Plans and Test Plans.
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues.
- Leverages software skills and tools to configure, deploy and/or troubleshoot products and solutions. Contributes to the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Expertise
- Typically requires Bachelor of Science, Electrical Engineering, Computer Science or equivalent plus 10+ years of relevant work experience. Advanced degree strongly preferred.
- Project Specific Skills:
- Proven track record of successful project delivery.
- Strong background in Enterprise Network architecture design and deployment.
- Demonstrated abilities to juggle simultaneous work tasks ranging from system/solution integration to complex technical issues dealing with protocols, network devices and other technical areas.
- Strong experience and understanding of Routing & Switching solutions in the Enterprise space, with a good understanding of technologies such as ISIS, OSPF, BGP.
- Proven experience and understanding of SDA, DNA-Center, SDWAN and Campus networks.
- Knowledge of key frameworks, platforms, technologies and protocols for Software Orchestration and Automation of Networks (SDN) desirable.
- Knowledge of scripting languages, such as Python and Perl is desirable.
- Good experience and understanding of Linux OS is desirable.
- CCNP/CCIE Certifications or equivalent experience.
We are looking forward to receiving your application!
Location: Perth, Australia | Hybrid
