For our client, we are currently looking for: Senior Consulting Engineer – Customer Delivery Engineering Technical Leader
Senior Consulting Engineer
- Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems and service assurance Supports presale activities and translate business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
Role Specific Responsibilities
- Works extensively with customers along with appropriate internal and external resources (e.g., Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates, reviews and approves project deliverables e.g., Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes to the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Scope
- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers regularly
- Provides input to Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities
Complexity
- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution
Expertise
- Typically requires BSc Electrical Engineering, Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.
Project Specific Skills
- Proven track record of successful project delivery
Competencies
- Strong background in Service Provider network architecture
- Demonstrated abilities to juggle simultaneous work tasks ranging from system/solution integration to complex technical issues dealing with protocols, network devices and other technical areas
- Service Provider Routing & Switching with experience on MPLS, Segment Routing (SR), Segment Routing v6 (SRv6), IPv6, EVPN and BNG
- Experience of working with Cisco routers and switches using IOS and IOS-XR
- Experience of working with Cisco ASR9K, Nexus and NCS platforms
- Knowledge of key frameworks, platforms, technologies and protocols for Software Orchestration and Automation of Networks (SDN) desirable
- Knowledge of scripting languages, such as Python and Perl desirable
Certifications
- Cisco Certifications or equivalent desirable but not mandatory
Location: Sydney, Australia | Hybrid
