Renewal Manager with German

For our client we are currently seeking a: Customer Experience Renewal Manager with German

We are looking for people who are open for B2B contract (freelancers) available ASAP remote in Poland

What you’ll do

The Customer Experience Renewal Manager role is a highly visible, strategic position to empower key customers to continue to transform their business. You will be accountable for owning and carrying out a portfolio of renewal contracts of products and services across an assigned portfolio of customer accounts/territory. The RM works with customer executives, partners and across diverse teams to develop a comprehensive, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include:

  • Takes charge of renewing customer agreements for our client’s recurring offers, aiming to maximize retention and expand annual recurring revenue.
  • Leads the renewal sales process from identifying opportunities to closing deals, collaborating closely with channel partner account teams.
  • Evaluates customer installed base, contracts, purchasing structure, and adoption status to devise effective renewal strategies and minimize risks.
  • Utilizes Renewal Plays to support revenue retention, offer migration, and expansion opportunities, working alongside account managers and specialist sales teams.
  • Develops tailored renewal strategies and value propositions based on each customer’s renewal timeline.
  • Manages and forecasts renewal opportunities, advising the account team during negotiations to ensure renewal integrity.
  • Coordinates with decision makers to ensure timely renewals supported by commercial and contractual agreements.

Who you’ll work with

This role resides in the Customer Experience organization, one of our client’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from our client’s solutions.

Who you are

  • Excellent communication and presentation skills
  • Strong process management skills and financial acumen
  • Ability to make strong relationships, foster collaboration and teamwork
  • Strong understanding of subscription and renewals business practices, including customer and partner procurement processes
  • Desire to expand knowledge, grow and develop

Required experience:

  • 4+ years of experience in the IT industry or equivalent industries, preferably from subscriptions and renewals sales
  • Experience with subscription and software offers, negotiating contracts
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • Fluent in English and German
  • Education: Bachelor’s degree; Master’s degree preferred

Please do not hesitate to apply even if you don’t tick all the boxes!

Location: Poland | Remote

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