We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team. The successful candidate will be responsible for providing end-user support, maintaining hardware and software systems, and ensuring optimal operability of IT equipment and services. This role involves regular in-office presence (2–3 days per week) and requires hands-on experience with troubleshooting, policy auditing, and vendor coordination.
Key Responsibilities
- Install, configure, troubleshoot, and repair hardware, software, printers, telephony, and AV equipment.
- Diagnose and resolve issues with hardware, software, and networking systems to ensure minimal downtime.
- Review, audit, and update policies related to the security and functionality of IT assets.
- Manage the procurement process for equipment and software, including coordination with vendors and suppliers.
- Maintain asset inventory and documentation.
- Provide exceptional support to end-users, ensuring high satisfaction and quick resolution of incidents.
- Collaborate with cross-functional teams to support business applications and maintain infrastructure standards.
Minimum Requirements (“Must Have” Qualifications)
Candidates must meet all of the following:
- Operating Systems Support: Proven experience supporting Windows 10/11 and macOS environments.
- Strong problem-solving, critical thinking, and diagnostic skills in IT support scenarios.
- Excellent customer service and interpersonal communication skills.
- Minimum 3 years of hands-on experience in a technical support or IT service desk role.
Desired Skills / Qualifications (“Nice to Have”):
Note: Please specify experience in years if applicable.
- Experience with installation, configuration, and troubleshooting of business applications such as Microsoft 365, Adobe products, etc.
- Basic networking knowledge (e.g., TCP/IP, DHCP, DNS, VPNs, Wi-Fi troubleshooting).
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) and asset management tools.
- Knowledge of endpoint security protocols and data protection best practices.
- Experience supporting remote and hybrid workforces using collaboration tools (Zoom, MS Teams, etc.).
Additional Information:
- Work Schedule: Hybrid (2–3 days onsite, remaining remote).
- Work Environment: Fast-paced, collaborative, and service-oriented.
- Candidates should be self-driven, responsive, and capable of working independently as well as part of a team.
Take your career to the next level with exciting projects, expert teams, and cutting-edge technologies. Apply now!
Location: London, United Kingdom | Hybrid
