
For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Invoice to Cash Specialist
As a member of the Invoice to Cash Team, this role is responsible for billing and achieving cash targets within the organization. The position will also play a crucial role in managing customer accounts, suspensions, and escalations to ensure effective resolution. Develop strong working relationships with internal teams including Sales, Customer Care, Treasury, Tax, and others. Collaborate with external customers and vendors, acting as the escalation point for customer issues and account management within the EMEAR region.
Responsibilities
- Act as the escalation point for EMEAR customer accounts.
- Own the process of suspending and terminating customer accounts, ensuring adherence to company policies.
- Track all manually suspended accounts and provide weekly updates on their status.
- Liaise with the collector or customer to determine if suspended accounts should resume or be terminated.
- Resolve customer escalations in the EMEAR region efficiently and promptly.
- Work with external vendors to manage accounts that have been sent to a third-party collections agency.
- Review account reports and provide updates on account status.
- Identify the causes of account suspensions and resolve issues before resuming services.
- Review accounts that are ready for transfer to third-party agencies, ensuring all necessary steps have been completed.
- Reassign accounts to third-party vendors as needed.
- Verify all invoices from third-party collections agencies, ensuring accuracy before submission for payment.
- Apply payments from third-party agencies to customer accounts, ensuring any applicable fees are written off.
- Process write-offs for customers whose accounts have been sent to a third-party agency and collections efforts have been exhausted.
- Apply payments for third-party customers directly paying the organization and communicate closures to the collections agency.
- Raise and apply adhoc withholding tax credits as required.
Who You Are
- Fluent in English, both written and verbal; proficiency in additional European languages (French or German preferred).
- University degree preferred.
- Previous experience in collections or a similar role.
- Able to balance internal policies and client needs while meeting business objectives.
- Strong business acumen with a solid understanding of internal processes, specifically Invoice to Cash.
- Exceptional analytical skills and advanced proficiency in Microsoft Excel.
- Confident in communicating effectively with internal and external stakeholders.
- Familiar with financial tools and systems such as Oracle, Pega, and MicroStrategy.
- Capable of adapting to changes in a transformation environment, with strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Confident in following defined processes and suggesting improvements where necessary.
- Strong problem-solving abilities, capable of making decisions under pressure.
What We Offer
- A dynamic work environment with opportunities for personal and professional growth.
- A collaborative team focused on achieving success together.
- Competitive compensation and benefits package.
If you have a passion for driving results and making an impact within the Invoice to Cash process, we would love to hear from you!
We are looking forward to your applications!
Location: Cracow, Poland | Hybrid