Customer Project Specialist

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Project Specialist.

To conduct project support activities either within a project or program environment or within a project support services team.

Role Specific Responsibilities

• Accountable for delivery and management of schedule, scope, quality, cost and risk for small projects
• Conduct project support activities within a project or program environment, or project support services team

Key Responsibilities

• Leads end-to-end project delivery against contractual requirements, revenue and profitability targets while maintaining an excellent customer experience.
• Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality.
• Owns accurate forecasting, tracking, and reporting on project costs and revenues.
• Ensures the collection of lessons learned and findings to share and apply within the PM community.
• Communicates effectively with executives and various teams to identify needs and evaluate alternative business solutions and strategies.
• Identifies further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modelling and margin analysis.

Required Qualifications

• Bachelor’s degree in business, Engineering, or Technology or equivalent experience
• College/University degree or equivalent plus 0-2 years related experience
• Professional PMI certification PMP or equivalent preferred
• 2+ years of experience in running and leading customer projects
• Works effectively and efficiently in a highly matrixed environment.
• Excellent stake-holder management, high personal impact, ability to work externally with customers and within Cisco organization to align priorities, resources, and handle conflict between stakeholders.
• Language Requirements: Italian