Customer Project Manager (Telco)

We have a great job opportunity in Brisbane for with client, a world-wide telecommunications provider.

  • Location: Brisbane (hybrid)
  • Contract Type: B2B (freelance contractor)
  • Job Title: Customer Project Manager
  • Project Duration: Until 20.04.2025, with possible extension
  • Start date: 22.04.2024


  • Manage multiple projects to deliver customer business outcomes for transactional and subscription projects
  • Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
  • Perform overall project-level planning and lead execution
  • Provide vision, strategy and business objective alignment to lead end-to-end project implementation
  • Responsible for project metric tracking, and managing project financials and profitability
  • Responsible for accurate resource management plan throughout the delivery life cycle
  • Identify opportunities for additional business and provide input to presales and renewal evaluation
  • Identify risk, issues and develop risk response strategy
  • Lead the execution of contract Change Management process
  • Manage Partner delivery and commercials when 3rdparty technical delivery resources are engaged on program
  • Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities

  • Oversee the end to end project lifecycle, ensuring milestones are met within scope, budget and timeline.
    • with internal teams and external vendors to ensure effective project execution.
    • product and infrastructure implementation
  • Ensure scope and Change Management are in place for the project duration
  • Accurate resource forecasting
  • Strong Communication and presentation skills and ability to present to senior stakeholders
  • Risk and issue management
  • Project status & governance reporting
  • Typically leads up to five (5) medium-sized customer projects
  • Delivered margin $2m value equal to or higher than as sold
  • High customer satisfaction results
  • Accurate revenue and cost management forecasting.
  • Strong communication and negotiation skills

Decision Making / Impact

As required and appropriate for assigned projects

  • Proactive decision-making across small virtual project teams Leadership / Autonomy
  • Lead a small group of project delivery resources across virtual locations, including partners/suppliers, Cisco and customer
  • Work reviewed between critical project milestones


  • College/University degree or equivalent
  • 4-6 years related experience in project management environment in comparable industry, ideally in IT/Telco centric organization, mining and or public sector.
  • Project Management Professional (PMP) or similar industry standard certification highly recommended and Agile certification.

We are looking forward to receiving your application!

Location: Brisbane, Australia | Hybrid

Applications Closed

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