For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Customer Project Manager.
Job description
- Manage projects to deliver customer business outcomes for transactional and subscription projects
- Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
- Perform overall project-level planning and lead execution
- Provide vision, strategy and business objective alignment to lead end-to-end project implementation
- Responsible for project metric tracking, and managing project financials and profitability
- Identify opportunities for additional business and provide input to presales and renewal evaluation
- Identify risk, issues and develop risk response strategy
- Lead the execution of contract Change Management process
- Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
- Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community
Role Specific Responsibilities
- Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
- Ensure scope and Change Management are in place for the project duration
- Ensure key stakeholder status reporting
- Risk, issue, communications management
Scope
- Typically leads up to five (5) medium-sized customer projects
Complexity
- Moderate risk profile
- Medium volume of dependencies
- New or existing technology projects
Expertise:
• College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization
Project Specific
- Resource is required to support big migration program for large customer in Germany. Position will require the availability after business hours to support changes within the infrastructure.
Skills
- Very good communication skills, leadership skills, very good organizational skills, decision-making, additional knowledge about change management.
Competencies
- Being able to work in a dynamic and complex environment, cooperate with multiple stakeholders and organize the work of migration teams, ability to work under pressure.
Language Requirements
- English
Certifications
- Preferred PMP/ITIL v4
Location: Jordan | Remote