Customer Project Manager

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Customer Project Manager.

Job description

  • Manage projects to deliver customer business outcomes for transactional and subscription projects
  • Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
  • Perform overall project-level planning and lead execution
  • Provide vision, strategy and business objective alignment to lead end-to-end project implementation
  • Responsible for project metric tracking, and managing project financials and profitability
  • Identify opportunities for additional business and provide input to presales and renewal evaluation
  • Identify risk, issues and develop risk response strategy
  • Lead the execution of contract Change Management process
  • Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
  • Build Cisco’s project community by sharing lessons learned, best practices and participating in the PM Role Community

Role Specific Responsibilities

  • Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
  • Ensure scope and Change Management are in place for the project duration
  • Ensure key stakeholder status reporting
  • Risk, issue, communications management

Scope

  • Typically leads up to five (5) medium-sized customer projects

Complexity

  • Moderate risk profile
  • Medium volume of dependencies
  • New or existing technology projects

Expertise:

• College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization

Project Specific

  • Resource is required to support big migration program for large customer in Germany. Position will require the availability after business hours to support changes within the infrastructure.

Skills

  • Very good communication skills, leadership skills, very good organizational skills, decision-making, additional knowledge about change management.

Competencies

  • Being able to work in a dynamic and complex environment, cooperate with multiple stakeholders and organize the work of migration teams, ability to work under pressure.

Language Requirements

  • English

Certifications

  • Preferred PMP/ITIL v4

Location: Jordan | Remote

Submit Your Application

Click or drag a file to this area to upload.
Not the right fit for you? Follow us on LinkedIn for more job opportunity updates.

Let's Connect

Do you need a partner to successfully support you in overcoming your business challenges? Contact us today and let us support you on your road to success!