Customer Delivery Engineering Technical Lead

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a: Customer Delivery Engineering Technical Lead

Responsibilities

  • Lead customer delivery engagements and provide technical escalation support for complex issues.
  • Drive customer technology transitions, influencing solution designs and services.
  • Build simulations to resolve complex compatibility challenges.
  • Develop and share technical collateral, documentation, and knowledge transfer materials.
  • Mentor and guide team members to grow technical capabilities.
  • Collaborate across teams to address and resolve advanced technical challenges.

Key Contributions

  • Actively contribute to customer problem resolution, engineering collaboration, innovation, and team development.
  • Create and share intellectual capital (e.g., training, technical content, scripts, software assets).
  • Collaborate with engineering to address serviceability issues and drive resolutions.
  • Translate business requirements into solution designs and support presales activities.

Requirements

  • Strong background in architecting and maintaining MPLS transport networks and devices (e.g., ASR9K, NCS platforms).
  • Expertise in IOS-XR, MPLS, OSPF, ISIS, BGP, and QoS, with familiarity in NXOS and ACI platforms.
  • Skilled in developing HLDs, LLDs, and other project lifecycle documentation.
  • Proven ability to lead technical project teams, customer discussions, and resolve project risks.
  • BS in a technical field (or equivalent) and 8+ years of relevant experience.
  • Strong communication, leadership, and cross-functional collaboration skills.
  • Knowledge of network management, monitoring, and provisioning tools.

We are looking forward to your applications!

Location: Istanbul, Turkey | Hybrid

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