Consulting Engineer

For our client, we are currently seeking Technical Consulting Engineer

Location: Krakow or nearby
Hybrid work (1 day in the office per week)
*first contract for 3 months with a possibility of extension

CX is transforming its services portfolio and is implementing a cloud-based delivery platform called the CX Cloud Platform. This platform is a key component of the customer experience strategy and enables customers and partners to access and consume all their services from a centralized place. We are looking for engineers passionate about cloud technology with 2 to 5 years of overall Linux experience, who are innate problem solvers, and are energized working directly with customers and set them up for success.

What you’ll do

The Technical Consulting Engineer for Cloud Delivery Platform has as primary responsibility the deployment of CX Agent Software for CX Cloud customers. These agents stream data from the customers’ networks to the delivery platform so it may be processed, and reports may be generated and available on the CX Cloud Portal. The Deployment Engineer will remotely assist customers and internal teams with deploying the agents and securing the first successful data upload. The engineer will also be responsible for troubleshooting any issues with the CX Agent or CX Cloud Portal deliverables.

Key areas of responsibility

• Educate internal teams and CX Cloud Customers on the deployment process, CX Agent technical specs and service expectations
• Remotely assist customers with the deployment and installation of CX Agent
• Provide second/third level technical support for CX Agent and CX Cloud
• Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
• Acts as a technical specialist and provides support on a world-wide basis.
• Interact across TAC (Technical Assistance Center) teams and development teams at peer level
• Manage cases as they come in for CX Cloud Support or CX Agent Support
• Update all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed
• Troubleshooting automation

Who You Are

• Strong experience with Unix/Linux system administration
• Customer support experience
• Knowledge of network protocols – SSH, HTTPS, DNS, DHCP, SNMP
• Experience in setup, configuration and troubleshooting of VMware
• Experience in setup, configuration and troubleshooting of Kubernetes and Docker
• Experience with database solutions like MySQL, Elasticsearch, DynamoDB
• Basic familiarity with AWS, API (SOAP / REST)

Technical skills – Considered a plus

• Experience with CSPC/ CX Agent/ Prime Infrastructure / Or similar collection software platforms would be a plus
• Organized, self-motivated, flexible, fast learner
• Strong analytical and troubleshooting skills
• Ability to take point and lead when troubleshooting and in fixing customer problems
• Able to determine problems and deliver solutions with a high level of customer happiness
• Ability to determine root cause and resolution for previously unknown problem