Campaign Coordinator/Project Consultant

Our client works with Major UK Network operators, among other industries, using Webex Campaign – a bespoke, in-house platform that enables the team to build, test, and deploy – to deliver SMS, MMS and Email campaigns to the client’s request. The successful candidate will be experienced in using web-based applications to deploy client campaigns, be able take ownership of their campaigns, and possess the dedication and attention to detail to deliver a variety of projects on time and to high client satisfaction. Core

Responsibilities

  • Build and deploy multiple cross-channel campaigns via SMS, MMS and Email, often working on multiple different campaigns at one time
  • Complete training on Webex Campaign and gain a practical understanding of all the capabilities it has to offer. We offer full training, tailored to your preference and pace
  • Liaise with clients and other partners in the support of deploying campaigns
  • Ensure all processes and client briefs are followed, and campaigns are delivered correctly, on time and to the exact client spec
  • Provide feedback internally and externally for any learnings/ways of improving for next time
  • Think critically, and see opportunity for more efficient/beneficial ways of working, as well as ways to provide the best customer experience on behalf of our clients
  • Provide additional client support e.g. troubleshooting, training on the dashboard for new members of the client’s teams
  • Produce a weekly report on activity to the Senior Campaign Delivery Manager
  • Work with the development team in India on troubleshooting, as well as finding new capabilities for clients that use Webex Campaign
  • Assist in the implementation of mobile optimised email capability
  • Drive the progression of the Bureau as a managed service within the existing client base and increase its exposure to other parts of our clients businesses
  • Provide reporting and insight to campaign performance to existing clients
  • Develop and learn how to use Webex Connect across other channels such as RCS, ABC and Whatsap Key Performance Indicators:
  • Innovation for new capabilities
  • Campaigns deployed for clients on time and to exact requirements
  • Building relationships within our clients and driving new solutions
  • Meet quarterly KBT’s as set by your line manager and the Head of Managed Services
  • Drive increased use of Webex Campaign by our clients Our requirements:
  • Minimum experience of 1 year working in campaign management (includes planning, deployment and evaluations)
  • HTML experience
  • Ability to work independently as well as in a team
  • Excellent communication skills
  • Looking for a supportive and collaborative team and company environment
  • A proactive and can-do attitude who is always willing to support, push themselves, and learn more

Desirable

  • A relevant degree
  • Experience with using Microsoft office applications
  • Experience in a CRM discipline
  • A technical background or strong interest in technology

Why us?

  • Access to state-of-the-art technology and tools for professional growth
  • Opportunity to work in a dynamic and diverse team environment
  • Flexible hybrid work arrangements promoting work-life balance
  • Competitive salary package
  • Vibrant office location in the heart of London with easy access to transportation and amenities
  • Working with leading software development companies as the top player in the telecommunications and network industries.

We are looking forward to receiving your application!

Location: London, United Kingdom | Hybrid

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