Our client works with Major UK Network operators, among other industries, using Webex Campaign – a bespoke, in-house platform that enables the team to build, test, and deploy – to deliver SMS, MMS and Email campaigns to the client’s request. The successful candidate will be experienced in using web-based applications to deploy client campaigns, be able take ownership of their campaigns, and possess the dedication and attention to detail to deliver a variety of projects on time and to high client satisfaction. Core
Responsibilities
- Build and deploy multiple cross-channel campaigns via SMS, MMS and Email, often working on multiple different campaigns at one time
- Complete training on Webex Campaign and gain a practical understanding of all the capabilities it has to offer. We offer full training, tailored to your preference and pace
- Liaise with clients and other partners in the support of deploying campaigns
- Ensure all processes and client briefs are followed, and campaigns are delivered correctly, on time and to the exact client spec
- Provide feedback internally and externally for any learnings/ways of improving for next time
- Think critically, and see opportunity for more efficient/beneficial ways of working, as well as ways to provide the best customer experience on behalf of our clients
- Provide additional client support e.g. troubleshooting, training on the dashboard for new members of the client’s teams
- Produce a weekly report on activity to the Senior Campaign Delivery Manager
- Work with the development team in India on troubleshooting, as well as finding new capabilities for clients that use Webex Campaign
- Assist in the implementation of mobile optimised email capability
- Drive the progression of the Bureau as a managed service within the existing client base and increase its exposure to other parts of our clients businesses
- Provide reporting and insight to campaign performance to existing clients
- Develop and learn how to use Webex Connect across other channels such as RCS, ABC and Whatsap Key Performance Indicators:
- Innovation for new capabilities
- Campaigns deployed for clients on time and to exact requirements
- Building relationships within our clients and driving new solutions
- Meet quarterly KBT’s as set by your line manager and the Head of Managed Services
- Drive increased use of Webex Campaign by our clients Our requirements:
- Minimum experience of 1 year working in campaign management (includes planning, deployment and evaluations)
- HTML experience
- Ability to work independently as well as in a team
- Excellent communication skills
- Looking for a supportive and collaborative team and company environment
- A proactive and can-do attitude who is always willing to support, push themselves, and learn more
Desirable
- A relevant degree
- Experience with using Microsoft office applications
- Experience in a CRM discipline
- A technical background or strong interest in technology
Why us?
- Access to state-of-the-art technology and tools for professional growth
- Opportunity to work in a dynamic and diverse team environment
- Flexible hybrid work arrangements promoting work-life balance
- Competitive salary package
- Vibrant office location in the heart of London with easy access to transportation and amenities
- Working with leading software development companies as the top player in the telecommunications and network industries.
We are looking forward to receiving your application!
Location: London, United Kingdom | Hybrid
