For our client we are currently looking for an Asset Manager.
Duration: End of July 2024, can be extended
Engagement: Contractor/On-Hire Employee
Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Cisco assets and make the right business decisions.
The CAM does this through proactive management of the Customer’s Cisco IB, which includes collating asset information from various sources (CCW, CCW-R, MCE, ACAT and other Cisco Databases as well as input from the Customer and automated network detection tools), building the most accurate IB view, analyzing the data and managing service contracts.
The Cisco Asset Manager role plays a key part in enabling Cisco recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
The Asset Manager will deliver Asset Management service for multiple Cisco customers. The Cisco Asset Manager will serve as the single point of contact to the customer, partner and internal Cisco stakeholders, including the Sales/account and Customer Experience teams for managing, tracking, reporting and resolving issues with the customers’ Cisco IB data. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.
This is a customer engagement role with requires customer engagement/service experience – the role requires Asset Managers to work directly with Cisco’s customers/partners and collaborate with Cisco CX (aka Customer Experience) teams to deliver clean IB insights and enable a smooth lifecycle management to the end customer.
Job Duties and Responsibilities
- Accountable to ensure that the customer IB is in the correct contract, location, and service coverage level
- Lead implementation of Asset Management service for Cisco’s customers
- Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB Business insights to customers
- Learn customers’ processes relating to Installed Base data management; recommend changes to improve Installed Base data management
- Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
- Provide ongoing IB maintenance support to customers
- Cross functional collaboration required to execute on tasks
Job Skills Required
The right candidate should have ability to:
Understand Cisco business model – know how Cisco sells, Cisco product portfolio and GTM strategies
Interpret large raw data sets; conduct data analysis and audits –high level of excel mastery (macros, Pivots, Formulas and Slicing), ability to work through large data and understand reporting
Take ownership of customer data purity –Develop and lead execution of action plan to update Cisco databases with improved IB data
Excellent communication skills, bold, assertive and possess a sense of ownership of the assigned customers –Lead client calls, participate in quarterly business reviews, and conduct on-site visits (where required).
Ability to generate reports using Tableau, Excel. Knowledge of Power BI and other dashboard tools is an added advantage.Produce reports for Customers, Account Teams, and other stakeholders
Ability to work independently and in a cross-functional team environment
Eligibility & Qualifications
- Bachelor degree/Graduate
- At least 4 years of overall customer engagement experience and 2 years of relevant experience
- Highly organized with strong project management and time management skills
- Responsive and timely in delivering on commitments
- Positive attitude and strong work ethic
- Knowledge of Cisco products and services (desired)
Location: Sydney, Australia / Onsite
Applications Closed
